Visure Community gives access to our innovation process through ideas management and to technical documentation through the knowledge base. Additionally allows downloading products and upgrades, and simplifies the process to register and track support cases.
Other improvements available in Visure Community:
- Quick search option
- Quick access to cases and ideas creation form
- Recent Items section
- Security management settings
- New views available to manage cases and knowledge base
- Export to Excel through copy and paste
- Print cases summary
- Case sorting by any column available in the views just clicking on its header
- New Check Spelling option
- Close and clone case option through the edit case page
Customers with an active support and maintenance service contract will be able to connect with the Visure Community using Service Desk credentials.
Please notice that access to Customers’ Service Desk will be deactivated the first week of June.
Please contact our Support Team through Visure Community if you encounter any problems or if you need additional information. It is our pleasure to offer you the best possible support.
Your questions and feedback are welcome and appreciated!