How to solve a product incident or request technical information

The main objective of our support teams is to help our clients to resolve technical issues related to our products and provide solutions to the incidents they detect, always taking the severity of the reported need into account. To this end, we have qualified engineers who apply ongoing improvement and ITIL methodology to our internal processes.

During the validity period of the Support and Maintenance Contract, our clients will also be notified, by e-mail, of the release of new versions (Major, Minor or Patch)

If you are not yet a client but would like to contact the technical support team, please fill out the technical support team contact form.